Patent figures, exports and background processing degraded
We've now resolved the incident. Thanks for your patience.
The cause was a change to the certificate chain used by an upstream infrastructure provider, which prevented our background processing capacity from starting. Searching, browsing and all other features were unaffected throughout, and no customer data was affected.
This incident has been resolved. Patent figures, project exports and background processing have returned to normal. We are monitoring to confirm full recovery.
Since approximately 23:32 UTC on 26 July, some background processing has been unavailable following a certificate change by an upstream infrastructure provider.
You may notice:
Figures and drawings not loading on recently published patents Project exports failing to complete Delays to newly fetched patent data, alerts and search indexing Searching, browsing, annotations, tagging and all other features are working normally, and no customer data has been affected.
We have identified the cause and are deploying a fix.
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